A JewlOn keepsake is a handcrafted piece of jewellery made using a small amount of something personally meaningful to you.

We currently create keepsakes using ashes, hair or pet fur, carefully incorporated into resin and, where selected, framed with sterling silver or gold.

Each piece is individually made, so no two keepsakes will ever be exactly alike.

We currently work with:

• Ashes — human or pet ashes
  
• Hair — human or pet hair
  
• Pet fur
  

We have chosen to keep our keepsake offering focused on these meaningful inclusions rather than offering a long list of materials.

Yes. Keepsakes can be created to remember a loved one or to keep a beloved pet close.

The finished jewellery is designed to be a beautiful, wearable reminder rather than something that needs to look traditionally "memorial."

We offer three levels of keepsake design:

MINIMAL

Understated and delicate, with a simple resin design that lets the inclusion speak for itself.

SIGNATURE

Our more artistic and expressive range, with greater scope for colour, composition and botanical elements where suitable.

PRECIOUS METAL

A more elevated keepsake, with the resin inclusion framed in 925 sterling silver or gold. Botanical elements can also be incorporated where suitable.

We offer a selection of shapes depending on the range and design, which may include:

• Oval
  
• Circle
  
• Organic/free-form
  
• Square
  
• Paw print
  

Not every shape is available for every design. If you have a particular shape in mind, please contact us before ordering so we can confirm what's possible.

Yes, where the design allows.

You can let us know if you have a particular colour, tone or overall feeling in mind. We'll work with the materials and design available to create something that feels personal to you.

Because each piece is individually handcrafted, the final colour and composition may vary slightly from photographs.

Yes, botanical elements can be incorporated into selected designs, including Precious Metal keepsakes.

However, flowers and fynbos are seasonal and subject to availability. The exact botanical elements shown in our photographs may therefore not always be available.

If a particular flower, botanical or colour is important to you, please contact us before ordering so we can discuss what's currently available.

Our Signature and Precious Metal ranges offer more scope for personalisation.

If you have something specific in mind — such as a particular shape, colour, botanical style or combination — please contact us before placing your order. We'll let you know what is possible.

The process is simple:

1. Choose your keepsake

Select your preferred range and design.

2. Place your order

Once your order is confirmed, we'll provide you with a unique Keepsake ID and instructions for sending your inclusion.

3. Prepare your inclusion

You'll receive instructions on how to package and identify it correctly.

4. Send it to us

You can use PUDO or your preferred courier.

5. We create your keepsake

Once your inclusion arrives, we'll carefully match it to your order and begin creating your piece.

6. Your keepsake comes home

Your finished jewellery, along with any unused inclusion, will be returned to you.

Yes.

After your order is confirmed, we'll provide you with a unique Keepsake ID. This helps us identify and match your inclusion with your order throughout the process.

Please keep this ID safe and follow the identification instructions we provide.

Only a small amount is needed for most keepsakes.

The amount required depends on the design you've chosen. We'll provide specific guidance after your order.

Please don't send your entire supply unnecessarily. Any unused inclusion will be returned to you with your finished keepsake.

We'll provide you with clear instructions after your order.

The most important thing is that your inclusion is securely contained, clearly identified with your Keepsake ID and packaged appropriately for courier transport.

Please don't send loose material in an unmarked envelope.

Yes. PUDO is one of the delivery options available for sending your inclusion to us.

You are also welcome to use a courier of your choice.

No.

We've intentionally kept the process simple. Rather than sending a collection kit to you first, we'll provide instructions after your order so you can send your inclusion directly to us.

This avoids unnecessary courier trips and keeps the process straightforward.

Please don't.

Your inclusion should only be sent after your order has been confirmed and you've received your Keepsake ID and sending instructions.

This may be possible depending on the design.

For example, certain designs may allow a combination of hair and ashes, or other suitable combinations. Please contact us before ordering if you'd like to combine inclusions so we can confirm what's possible.

If you'd like to create multiple keepsakes using different inclusions, we recommend placing separate orders or contacting us beforehand.

Each inclusion must be clearly and securely identified so that there is no possibility of confusion.

When your inclusion arrives, we'll carefully check the packaging and match it to your order using your Keepsake ID.

We'll then prepare the material for the design you've selected and begin creating your jewellery.

Your inclusion is handled with care throughout the process.

Because every keepsake is individually handcrafted, production time can vary depending on the design, materials and current workload.

If you have a specific date you need your keepsake by, please contact us before ordering so we can confirm whether we can accommodate your timeframe.

No — and that's part of what makes it yours.

Every JewlOn keepsake is individually handcrafted. The placement of ashes, hair or fur, colours, translucency, botanical elements and overall composition will naturally vary.

Your finished piece will be unique to the inclusion you provide.

No. Only the amount needed for your selected design will be used.

Any unused inclusion will be returned to you with your finished keepsake.

We'll contact you if there is anything we need to discuss before proceeding.

We won't make assumptions about something as personal as your inclusion. If a particular design isn't suitable for the material you've provided, we'll discuss the options with you.

Our keepsakes primarily use resin, with different design and material options depending on the range.

Our Precious Metal range is available in 925 sterling silver and gold.

Yes, where both options are available for the selected design.

The Precious Metal range allows you to choose the material that feels right for you.

Chain inclusion depends on the specific product.

Where a chain is included, the standard option is a 45 cm sterling silver chain unless otherwise specified.

Please check the individual product listing for exactly what is included with your chosen design.

If you'd prefer a different chain length, material or style, please contact us before ordering and we'll let you know what options are available.

Your finished jewellery will be carefully packaged and sent to you using our standard delivery method.

Any unused inclusion will be returned with your jewellery.

Because each keepsake is individually made using your personal inclusion, it is a custom-made item and cannot generally be returned simply because you have changed your mind.

If there is a problem with your finished piece, please contact us as soon as possible so we can assess the situation and help.

Treat your keepsake as you would any fine piece of jewellery.

We recommend:

• Avoiding prolonged exposure to water.
  
• Removing it before swimming or bathing.
  
• Avoiding perfumes, lotions and harsh chemicals directly on the piece.
  
• Storing it somewhere dry and safe when you're not wearing it.
  
• Handling the piece with care, particularly around any resin or botanical elements.
  

Your keepsake is made to be worn and enjoyed, but thoughtful care will help keep it looking beautiful.

Because your piece is handmade specifically for you.

Variations in colour, translucency, the placement of ashes or hair, botanical elements and overall composition are a natural part of handcrafted jewellery.

The images on our website are examples of what is possible, rather than an exact prediction of what your finished piece will look like.

No.

Botanical elements, including flowers and fynbos, are seasonal and subject to availability.

The exact botanical elements and colours shown in our website imagery may therefore not always be available.

If you have something specific in mind, please contact us before placing your order.

We'd love to hear about it.

If you have a particular colour, botanical, shape or design in mind, please contact us before ordering. We'll discuss what's possible and what materials are currently available.

That's completely fine.

If you're unsure between Minimal, Signature or Precious Metal, or you're not sure which shape or design would work best with your inclusion, contact us before ordering.

We'll help you choose an option that suits your inclusion, style and budget.

Yes.

We understand that ashes, hair and pet fur can carry enormous emotional significance. Your inclusion is handled carefully and respectfully throughout the process, and we take identification and matching seriously.

Yes, although the inclusion will still need to come from the person receiving the keepsake or be supplied by someone who has the inclusion available.

If you're purchasing a keepsake as a gift and aren't sure how to handle the inclusion or timing, please contact us before ordering.